Need help with your Emotiva product? Want to verify or transfer a warranty? We’re here to help!
We strive to answer support emails as fast as possible. Please note that we only answer emails Monday through Friday. If you send a message over the weekend, we’ll be in touch at the top of the week!
We offer free shipping within the contiguous 48 states and Canada (via UPS) with a minimum purchase of $49. For orders under $49 there is an $8 flat rate shipping fee.
We also offer expedited shipping, to get a quote, please call us at 877-366-8324
We ship everywhere in North America and internationally to customers where we do not have a distribution partner.
We are happy to have distribution partners all over the world that offer sales, support, and service. For a list of our international partners, click here.
We ship free within the contiguous 48 states for all products. Additional shipping charges apply to Alaska, Hawaii, US territories, APO, and FPO addresses. Shipping options and delivery estimates are available at checkout.
We ship within 24-48 hours from when we receive your order. There is extra processing time if you order is being shipped via LTL.
Our preferred courier is UPS. For smaller packages, we sometimes use USPS.
Within the USA, UPS shipping usually takes from 2-6 business days, depending on your relative distance to TN. LTL Freight will contact you with an estimate of shipping time.
Yes. You will receive an email with your UPS tracking number. If you do not receive this number, please contact us.
Yes. For orders valued over $500, our shipping carriers require a signature at the time of delivery. UPS will obtain a signature from any person at the delivery address. If no one is at the address, the shipping carrier will reattempt delivery. Signature Required overrides any recipient release that may be on file for deliveries to nonresidential address. If you would like your shipment to be delivered to another address, please contact Customer Service via email at email@example.com or 615-790-6754.
Yes, we do. We can ship Emotiva gear almost anywhere in the world, and we have a significant international customer base.
We’ve partnered with UPS® and now offer international orders through our website. Through the UPS® program iGlobal®, we’ve taken the guess work out of ordering and shipping an Emotiva product internationally. At checkout we provide an international shipping estimate that includes duties, taxes, and customs fees. There are a few countries excluded from this option including: Australia, China, India, Mexico, Philippines, Singapore, and Spain in which case you can order from one of our authorized distributors. You can find our authorized distributor information here.
UPS® is our preferred international carrier.
Through iGlobal®, we now offer many forms of payment including international credit cards. The many different payment options will be displayed in your shopping cart at checkout. Payment forms vary from country to country.
Emotiva products will be configured for the proper voltage, but we only ship products with USA style IEC power cords. You will have to supply your own readily available standard IEC cord for your country’s outlet style.
All equipment purchased internationally from Emotiva is covered by our standard 30-day return policy. With the exception of Canada, all equipment returned to Emotiva for a refund must be shipped to our US headquarters in Nashville Tennessee, at the purchaser’s expense, in its original packaging.We cannot issue refunds for incomplete equipment, or equipment received in damaged condition. Some factory renewed or clearance items may NOT be eligible for our 30-day return policy. Any such items will be clearly marked on our website and your purchase documentation. Note: You MUST get a Return Material Authorization (RMA) case number from the Support Staff at Emotiva in Nashville Tennessee BEFORE shipping your product to us for a refund.
All customers who purchase equipment internationally from Emotiva are covered by the same warranty terms and for the same warranty period as our US customers. Terms and conditions of the warranty for each item are available in the product manual and on our website.
Warranty service for international customers who purchased their equipment directly from Emotiva is normally provided at Emotiva headquarters here in the USA. While labor and materials are covered under our standard warranty, international customers are responsible for all shipping charges to and from our headquarters. Unfortunately, in some areas, shipping can be expensive and slow. Therefore, we are pleased to offer many of you another option…
While our international distributors would normally only service gear purchased through them, in an effort to provide the best possible service to our valued customers, we have made special arrangements to have some of our distributors service Emotiva gear for our international customers at a reduced rate. (Also, since we will be providing the necessary repair parts to them under your warranty, and will be working closely with them throughout the repair process, you will ONLY be paying for the labor.)
Please note that, while you will be required to negotiate and pay repair fees directly to the service center, and we will NOT be able to reimburse your labor costs, the cost to have your equipment repaired locally will almost surely be less than the cost to ship it internationally, you will avoid excessively long shipping delays, and you will be assured of a competent repair by an approved service facility.
Of course, if you prefer to ship your equipment directly back to the US for warranty repair, we will be pleased to accommodate you, and to provide full warranty service at no cost to you other than shipping. If you wish to consider this option, please let us know, and we’ll confirm whether we can currently arrange local service in your area.
To provide the fastest possible service, your credit card will be processed immediately when your order is placed. On the rare occasion when a product cannot be shipped immediately, the next shipping date will be displayed at the top of the product page. If you just can’t wait to place an order for a product that isn’t available from our website at the moment, please contact our sales department directly.
You will get a shipment notification emailed to you as soon as your order ships out. If you have any questions or are having trouble tracking your order please give us a call at 877-366-8324.
We ship orders out Monday through Friday. Orders placed after 12 PM CST will ship the next business day. Orders placed over the weekend will be processed and shipped out on Monday.
We accept all major credit cards, PayPal, and Amazon payments.
We have a 30-day, no-hassle return policy. If you would like to make a return please call us at 877-366-8324 and we’ll issue you an RMA number with the return instructions.
We recognize that needs and minds change. Maybe you buy a piece of equipment that isn’t well suited for your system, but then you change your system, stars align, and suddenly it’s perfect for you now. It happens. You can buy the same Emotiva model from us twice under our 30-day, no hassle return policy, but it you buy it again for a third time, it’s final sale.
Repack the unit in its original packaging with all accessories, manuals, etc. Write the RMA number on the box and ship it to:
Emotiva Audio Corporation
135 SE Parkway Court
Franklin, TN 37064
Once we have received your unit(s), and verified they are intact, we will issue a refund for the full purchase amount.
A Returned Material Authorization Number is required to ship products back to us. We will refuse products without an RMA number.
Emotiva Audio Corporation (“Emotiva”) warrants its products against defects in materials and workmanship.
This warranty commences on the date of retail purchase by the original retail purchaser and runs for a period of five years thereafter, with the exception of the Fusion 8100 reciever, which is warranted for a period of three years from the date of retail purchase by the original retail purchaser. This warranty is transferable to any person that owns the warranted product during the Term. Emotiva warrants any replacement product or part furnished hereunder against defects in materials and workmanship for the longer of the following: (i) the amount of time remaining under the original warranty, or (ii) 120 days from your receipt of the repaired or replaced product. The duration described in this paragraph is hereinafter referred to as the “Term”.
TO THE FULLEST EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES RELATED TO THE ORIGINAL PRODUCT AND ANY REPLACEMENT PRODUCT OR PARTS (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE EXPRESSLY LIMITED TO THE TERM OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
A claim under this warranty must be made by you within the Term. A claim shall not be valid (and Emotiva has no obligation related to the claim) if it is not made within the Term and if it is not made in strict compliance with the requirements of the “How do you get service?” section.
Emotiva will, at its option, either: (i) repair the product, or (ii) replace the product with a new consumer product which is identical or reasonably equivalent (in Warrantor’s sole discretion) to the product. In the event Warrantor is unable to provide replacement and repair is (in Emotiva’s sole discretion) not commercially practicable or cannot (in Emotiva’s sole discretion) be timely made, then: (i) if the claim was submitted during the first 365 days of the Term, Warrantor shall refund to you the purchase price that you paid for the product; and (ii) if the claim was submitted after the first 365 days of the Term, Emotiva shall issue you a credit equal to the remaining duration of the warranty (prorated). The credit can only be used for the purchase of merchandise and cannot be used for freight/shipping.
This warranty does not apply: (i) to damage caused by use with products not manufactured by Emotiva, where the non-Emotiva product is the cause of the damage; (ii) to damage caused by service or maintenance performed by anyone who is not a representative of Emotiva; (iii) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (iv) to a product or part that has been modified after its retail purchase, where the modification caused or contributed to the damage; (v) to consumable parts, such as batteries; or (vi) if any Emotiva serial number has been removed or defaced on the product. EMOTIVA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO ANY DEFECTS IN OR DAMAGES TO ITS PRODUCTS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
In order to make a claim under the warranty, you must:
Emotiva Audio Corporation Attn: Repair Department 135 Southeast Parkway Court Franklin, TN 37064
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Emotiva is not liable for damages that may incur while an item is en route to us, so please purchase insurance when you ship.
Original owner or registered owner must transfer an Emotiva product warranty. To transfer the warranty please send us an email with your name, product model number, and the new owner’s name and email address to firstname.lastname@example.org
If you’d like to look up your warranty status, please email us at email@example.com. The warranty starts on the date of your purchase. If you’ve purchased an Emotiva product from an authorized Emotiva dealer, your receipt or invoice will indicate the day your warranty starts.
Home Theater 101: Introduction
Home Theater 101: Home Theater Terms
Home Theater 101: 5.1 Home Theater Setup
Home Theater 101: 7.1 Home Theater Setup
UMC-200 AV Preamp Setup: Part 1
UMC-200 AV Preamp Setup: Part 2
UMC-200 AV Preamp Setup: Part 3
Audio & Video Basics: Power Amplifiers
Audio & Video Basics: AV Preamp/Processors
Emotiva Pro Control Freak Product Tutorial
XPS-1 Phono Preamplifier Tutorial
How Much Amplifier Power Do I Need?
XMC-1 Setup Tutorial: Connections
XMC-1 Setup Tutorial: Speaker Presets
XMC-1 Setup Tutorial: Input Setup
XMC-1 Setup Tutorial: Advanced Features
Emotiva XMC-1 Dirac Live Tutorial
UMC-200 Firmware Version 1.52.02.47
UMC-200 Firmware Instructions
Lonnie Vaughn on the Emotiva XPA-1 Gen 2 Monoblock
Lonnie Vaughn on the Emotiva XSP-1 Gen 2 Stereo Preamplifier
The Road Less Traveled – The XMC-1 Story
Producer, Glen Rosenstein, on the Emotiva Pro Stealth Monitors
Lonnie Vaughn on the Emotiva ERC-3 CD Player
XDA-2 & Dc-1 Drivers and Documentation
Unified USB Drivers v1.11a – WinXP/Vista/Win7/Win8.x (11/05/2014) (.zip)
Drivers v1.01a – Windows 10 ONLY (8/10/2015) (.zip)
Instructions for Emotiva Unified USB Drivers v1.11a – WinXP/Vista/Win7/Win8.x (11/05/14) (PDF)
Instructions for USB Drivers v1.01a – Windows 10 ONLY (8/10/2015) (PDF)
Configuring WASAPI Mode in Audio Players (PDF)
Emotiva products are sold exclusively online by us and Amazon. We also have a number of U.S. and Canadian dealers, as well as International distributors that also carry our brand.
All Emotiva products are designed and engineered at our facilities in Tennessee. Our flagship products like the new XMC-1, are made in our state-of-the art production center on-site, while other products are made by our most efficient manufacturing partners, in China and around the world.
Absolutely, yes! We’d love for you to stop by. We have demos to show you and we’d love to