Close Window

Need help with your Emotiva product? Want to verify or transfer a warranty? We’re here to help!








We strive to answer support emails as fast as possible. Please note that we only answer emails Monday through Friday. If you send a message over the weekend, we’ll be in touch at the top of the week!

Shipping in the USA

  • How much is shipping?

    We offer free shipping within the contiguous 48 states and Canada (via UPS) with a minimum purchase of $49. For orders under $49 there is an $8 flat rate shipping fee.

    We also offer expedited shipping, to get a quote, please call us at 877-366-8324

  • Where do you ship to?

    We ship everywhere in North America and internationally to customers where we do not have a distribution partner.

    We are happy to have distribution partners all over the world that offer sales, support, and service. For a list of our international partners, click here.

  • Where do you ship free?

    We ship free within the contiguous 48 states for all products. Additional shipping charges apply to Alaska, Hawaii, US territories, APO, and FPO addresses. Shipping options and delivery estimates are available at checkout.

  • How quickly are orders shipped?

    We ship within 24-48 hours from when we receive your order. There is extra processing time if you order is being shipped via LTL.

  • What courier service does Emotiva use?

    Our preferred courier is UPS. For smaller packages, we sometimes use USPS.

  • How long will it take to receive my shipment in the USA?

    Within the USA, UPS shipping usually takes from 2-6 business days, depending on your relative distance to TN. LTL Freight will contact you with an estimate of shipping time.

  • Will I be able to track my shipment?

    Yes. You will receive an email with your UPS tracking number. If you do not receive this number, please contact us.

  • Am I required to sign for my UPS package?

    Yes. For orders valued over $500, our shipping carriers require a signature at the time of delivery. UPS will obtain a signature from any person at the delivery address. If no one is at the address, the shipping carrier will reattempt delivery. Signature Required overrides any recipient release that may be on file for deliveries to nonresidential address. If you would like your shipment to be delivered to another address, please contact Customer Service via email at customerservice@emotiva.com or 615-790-6754.

International Orders

  • Do you ship worldwide?

    Yes, we do. We can ship Emotiva gear almost anywhere in the world, and we have a significant international customer base.

  • How do I order if I’m outside of North America?

    We’ve partnered with UPS® and now offer international orders through our website. Through the UPS® program iGlobal®, we’ve taken the guess work out of ordering and shipping an Emotiva product internationally. At checkout we provide an international shipping estimate that includes duties, taxes, and customs fees. There are a few countries excluded from this option including: Australia, China, India, Mexico, Philippines, Singapore, and Spain in which case you can order from one of our authorized distributors. You can find our authorized distributor information here.

  • What about shipping?

    UPS® is our preferred international carrier.

  • How do I pay you?

    Through iGlobal®, we now offer many forms of payment including international credit cards. The many different payment options will be displayed in your shopping cart at checkout. Payment forms vary from country to country.

  • Do you supply the right voltage and power cord for my country?

    Emotiva products will be configured for the proper voltage, but we only ship products with USA style IEC power cords. You will have to supply your own readily available standard IEC cord for your country’s outlet style.

  • What is the international return policy?

    All equipment purchased internationally from Emotiva is covered by our standard 30-day return policy. With the exception of Canada, all equipment returned to Emotiva for a refund must be shipped to our US headquarters in Nashville Tennessee, at the purchaser’s expense, in its original packaging.We cannot issue refunds for incomplete equipment, or equipment received in damaged condition. Some factory renewed or clearance items may NOT be eligible for our 30-day return policy. Any such items will be clearly marked on our website and your purchase documentation. Note: You MUST get a Return Material Authorization (RMA) case number from the Support Staff at Emotiva in Nashville Tennessee BEFORE shipping your product to us for a refund.

  • What about international service?

    WARRANTY COVERAGE
    All customers who purchase equipment internationally from Emotiva are covered by the same warranty terms and for the same warranty period as our US customers. Terms and conditions of the warranty for each item are available in the product manual and on our website.

    WARRANTY SERVICE
    Warranty service for international customers who purchased their equipment directly from Emotiva is normally provided at Emotiva headquarters here in the USA. While labor and materials are covered under our standard warranty, international customers are responsible for all shipping charges to and from our headquarters. Unfortunately, in some areas, shipping can be expensive and slow. Therefore, we are pleased to offer many of you another option…

    While our international distributors would normally only service gear purchased through them, in an effort to provide the best possible service to our valued customers, we have made special arrangements to have some of our distributors service Emotiva gear for our international customers at a reduced rate. (Also, since we will be providing the necessary repair parts to them under your warranty, and will be working closely with them throughout the repair process, you will ONLY be paying for the labor.)

    Please note that, while you will be required to negotiate and pay repair fees directly to the service center, and we will NOT be able to reimburse your labor costs, the cost to have your equipment repaired locally will almost surely be less than the cost to ship it internationally, you will avoid excessively long shipping delays, and you will be assured of a competent repair by an approved service facility.

    Of course, if you prefer to ship your equipment directly back to the US for warranty repair, we will be pleased to accommodate you, and to provide full warranty service at no cost to you other than shipping. If you wish to consider this option, please let us know, and we’ll confirm whether we can currently arrange local service in your area.

     

Billing

  • When will my credit card be processed?

    To provide the fastest possible service, your credit card will be processed immediately when your order is placed. On the rare occasion when a product cannot be shipped immediately, the next shipping date will be displayed at the top of the product page. If you just can’t wait to place an order for a product that isn’t available from our website at the moment, please contact our sales department directly.

Orders

  • What is the status or my order?

    You will get a shipment notification emailed to you as soon as your order ships out. If you have any questions or are having trouble tracking your order please give us a call at 877-366-8324.

    We ship orders out Monday through Friday. Orders placed after 12 PM CST will ship the next business day. Orders placed over the weekend will be processed and shipped out on Monday.

  • What are your payment options?

    We accept all major credit cards, PayPal, and Amazon payments.

Return Policy

  • What is your return policy?

    We have a 30-day, no-hassle return policy. If you would like to make a return please call us at 877-366-8324 and we’ll issue you an RMA number with the return instructions.

  • How many times can I return a product?

    We recognize that needs and minds change. Maybe you buy a piece of equipment that isn’t well suited for your system, but then you change your system, stars align, and suddenly it’s perfect for you now. It happens. You can buy the same Emotiva model from us twice under our 30-day, no hassle return policy, but it you buy it again for a third time, it’s final sale.

  • How do I go about returning my gear?

    Repack the unit in its original packaging with all accessories, manuals, etc. Write the RMA number on the box and ship it to:
    Emotiva Audio Corporation
    135 SE Parkway Court
    Franklin, TN 37064

  • When do I get my refund?

    Once we have received your unit(s), and verified they are intact, we will issue a refund for the full purchase amount.

  • What is an RMA number?

    A Returned Material Authorization Number is required to ship products back to us. We will refuse products without an RMA number.

Warranty & Service

  • What does this warranty cover?

    Emotiva Audio Corporation (“Emotiva”) warrants its products against defects in materials and workmanship.

  • How long does this coverage last?

    This warranty commences on the date of retail purchase by the original retail purchaser and runs for a period of five years thereafter, with the exception of the Fusion 8100 reciever, which is warranted for a period of three years from the date of retail purchase by the original retail purchaser. This warranty is transferable to any person that owns the warranted product during the Term. Emotiva warrants any replacement product or part furnished hereunder against defects in materials and workmanship for the longer of the following: (i) the amount of time remaining under the original warranty, or (ii) 120 days from your receipt of the repaired or replaced product. The duration described in this paragraph is hereinafter referred to as the “Term”.

    TO THE FULLEST EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES RELATED TO THE ORIGINAL PRODUCT AND ANY REPLACEMENT PRODUCT OR PARTS (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE EXPRESSLY LIMITED TO THE TERM OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

    A claim under this warranty must be made by you within the Term. A claim shall not be valid (and Emotiva has no obligation related to the claim) if it is not made within the Term and if it is not made in strict compliance with the requirements of the “How do you get service?” section.

  • What will Emotiva do?

    Emotiva will, at its option, either: (i) repair the product, or (ii) replace the product with a new consumer product which is identical or reasonably equivalent (in Warrantor’s sole discretion) to the product. In the event Warrantor is unable to provide replacement and repair is (in Emotiva’s sole discretion) not commercially practicable or cannot (in Emotiva’s sole discretion) be timely made, then: (i) if the claim was submitted during the first 365 days of the Term, Warrantor shall refund to you the purchase price that you paid for the product; and (ii) if the claim was submitted after the first 365 days of the Term, Emotiva shall issue you a credit equal to the remaining duration of the warranty (prorated). The credit can only be used for the purchase of merchandise and cannot be used for freight/shipping.

  • What is not covered by this warranty?

    This warranty does not apply: (i) to damage caused by use with products not manufactured by Emotiva, where the non-Emotiva product is the cause of the damage; (ii) to damage caused by service or maintenance performed by anyone who is not a representative of Emotiva; (iii) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (iv) to a product or part that has been modified after its retail purchase, where the modification caused or contributed to the damage; (v) to consumable parts, such as batteries; or (vi) if any Emotiva serial number has been removed or defaced on the product. EMOTIVA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO ANY DEFECTS IN OR DAMAGES TO ITS PRODUCTS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

  • How do you get service?

    In order to make a claim under the warranty, you must:

      1. Call or email a customer service representative at 1-877-EMO-TECH (1-877-366-8324) or support@emotiva.com. Provide a description of your problem and the serial number of the product for which the warranty claim is being made.
      2. You will be provided with a returned material authorization number (“RMA”).
      3. Ship the product to the following address, with the RMA written in large, bold numbers on the outside of the box, and with the letters “RMA” written before the number. Parcels arriving without a RMA number on the outside of the box will be refused. The customer pays for the shipping to Warrantor and Warrantor pays for the shipping back to the customer, as applicable.

    Emotiva Audio Corporation Attn: Repair Department 135 Southeast Parkway Court Franklin, TN 37064

  • How does state law apply?

    This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

  • What if my product is damaged on the way to you?

    Emotiva is not liable for damages that may incur while an item is en route to us, so please purchase insurance when you ship.

  • How do I transfer the warranty?

    Original owner or registered owner must transfer an Emotiva product warranty. To transfer the warranty please send us an email with your name, product model number, and the new owner’s name and email address to customerservice@emotiva.com

  • How do I look up the warranty?

    If you’d like to look up your warranty status, please email us at customerservice@emotiva.com. The warranty starts on the date of your purchase. If you’ve purchased an Emotiva product from an authorized Emotiva dealer, your receipt or invoice will indicate the day your warranty starts.

Manuals & Tutorials

Company

  • Where can I buy Emotiva products?

    Emotiva products are sold exclusively online by us and Amazon. We also have a number of U.S. and Canadian dealers, as well as International distributors that also carry our brand.

  • Where does Emotiva build their products?

    All Emotiva products are designed and engineered at our facilities in Tennessee. Our flagship products like the new XMC-1, are made in our state-of-the art production center on-site, while other products are made by our most efficient manufacturing partners, in China and around the world.

  • Can I visit Emotiva?

    Absolutely, yes! We’d love for you to stop by. We have demos to show you and we’d love to