FAQ

Answers to all things Emotiva.

Return Policy

What is your return policy?

Our number one goal is customer satisfaction. If you are not 100% satisfied with your product, we will give you a full refund of the purchase price for returns made within 30 days of purchase. This is a hassle free, no questions asked policy. To return your product, simply call or email a service technician at 1-877-EMO-TECH or service@emotiva.com and request a RMA number for a return. Repack the unit in its original packaging with all accessories, manuals, etc. Write the RMA on the box and ship it to: Emotiva Audio Corporation, 135 SE Parkway Court, Franklin, TN 37064.

How many times can I return a product?

We recognize that needs and minds change. Maybe you buy a piece of equipment that isn’t well suited for your system, but then you change your system, stars align, and suddenly it’s perfect for you now. It happens. You can buy the same Emotiva model from us twice under our 30-day, no hassle return policy, but it you buy it again for a third time, it’s final sale.

How do I go about returning my gear?

Repack the unit in its original packaging with all accessories, manuals, etc. Write the RMA number on the box and ship it to:

Emotiva Audio Corporation
135 SE Parkway Court
Franklin, TN 37064

When do I get my refund?

Once we have received your unit(s), and verified they are intact, we will issue a refund for the full purchase amount.

What is an RMA number?

A Returned Material Authorization Number is required to ship products back to us. We will refuse products without an RMA number.