1. I am having a technical problem - how do I get assistance?
We are happy to offer technical assistance to you in two forms:
1) Email: support@emotiva.com
2) Phone: 877-EMO-TECH. We make every effort to respond or assist you in a timely fashion (emails are usually answered within 24 hours or less during the business week).

2. I'm not having problems with my gear, but did have some questions to ask. Can I still call or email for this?
No problem. Use the same numbers and email address listed above.

3. What do I do if I need to send in a product for servicing?
Call 1-877-EMO TECH for an RMA number and send it to the following address:

Emotiva Audio Corporation:
131 Southeast Pkwy Ct.
Franklin, TN 37064

IMPORTANT: We reserve the right to refuse goods that are not returned to us in the original packing material. Please note that most of our products are VERY heavy. Emotiva has carefully designed packaging to ensure the safe transit of our products. Most units returned to us in non-original packaging suffer damage during transit, sometimes substantially so. This is not covered under warranty, FedEx/UPS will not reimburse you for the damage (even if you have purchased insurance) if they judge the packing to be unacceptable. If you do not have the original packaging, please contact us and we will be happy to send you original packaging at a very nominal fee.

4. Who pays the shipping costs when I send an item to Emotiva to be repaired?
You pay for the shipping to us for repairs, and as a courtesy, we will pay for the shipping back to you.

BE SURE to purchase insurance when you ship.
Emotiva is not liable for damages that may incur while an item is en route to us. We insure the item during the return shipment. If possible, shipment in the original packaging is greatly preferred