FAQ

Answers to all things Emotiva.

International Orders

Do you ship worldwide?

Yes, we do. We can ship Emotiva gear almost anywhere in the world, and we have a significant international customer base.

How do I order if I'm outside of North America?

We’ve partnered with UPS® and now offer international orders through our website. Through the UPS® program iGlobal®, we’ve taken the guess work out of ordering and shipping an Emotiva product internationally. At checkout we provide an international shipping estimate that includes duties, taxes, and customs fees. There are a few countries excluded from this option including: Australia, China, India, Mexico, Philippines, Singapore, and Spain in which case you can order from one of our authorized distributors. You can find our authorized distributor information here.

What about shipping?

UPS® is our preferred international carrier.

How do I pay you?

Through iGlobal®, we now offer many forms of payment including international credit cards. The many different payment options will be displayed in your shopping cart at checkout. Payment forms vary from country to country.

Do you supply the right voltage and power cord for my country?

Emotiva products will be configured for the proper voltage, but we only ship products with USA style IEC power cords. You will have to supply your own readily available standard IEC cord for your country's outlet style.

What is the international return policy?

All equipment purchased internationally from Emotiva is covered by our standard 30-day return policy. With the exception of Canada, all equipment returned to Emotiva for a refund must be shipped to our US headquarters in Nashville Tennessee, at the purchaser’s expense, in its original packaging. We cannot issue refunds for incomplete equipment, or equipment received in damaged condition. Some factory renewed or clearance items may NOT be eligible for our 30-day return policy. Any such items will be clearly marked on our website and your purchase documentation. Note: You MUST get a Return Material Authorization (RMA) case number from the Support Staff at Emotiva in Nashville Tennessee BEFORE shipping your product to us for a refund.

What about international service?

WARRANTY COVERAGE
All customers who purchase equipment internationally from Emotiva are covered by the same warranty terms and for the same warranty period as our US customers. Terms and conditions of the warranty for each item are available in the product manual and on our website. 

WARRANTY SERVICE
To obtain warranty service, it is the responsibility of the customer to return the product to our headquarters in Nashville Tennessee. The customer will be responsible for shipping costs to and from our headquarters. Before returning a product for warranty service, the customer must first contact Emotiva to obtain a Return Material Authorization (RMA) case number. Our support staff may instruct you to perform a few simple tests to confirm the nature of your problem, and verify that your product is defective. If you purchased Emotiva products from an Authorized Emotiva Distributor or Authorized Emotiva Dealer your warranty service will be provided by the Authorized Distributor in your territory.

You may contact Emotiva by calling us at 1-877-EMO-TECH (1-877-366-8324)

Or sending an e-mail to support@emotiva.com.