FAQ

Answers to all things Emotiva.

Shipping in the USA

Where do you ship free?

We ship free within the contiguous 48 states for all products. Additional shipping charges apply to Alaska, Hawaii, US territories, APO, and FPO addresses. Shipping options and delivery estimates are available at checkout.


How quickly are orders shipped?

We ship within 24-48 hours from when we receive your order. There is extra processing time if you order is being shipped via LTL.

What courier service does Emotiva use?

Our preferred courier is UPS, except for Reference (XPR) amplifiers, which are carried as LTL freight.


How long will it take to receive my shipment in the USA?

Within the USA, UPS shipping usually takes from 2-6 business days, depending on your relative distance to TN. LTL Freight will contact you with an estimate of shipping time.


Will I be able to track my shipment?

Yes. You will receive an email with your UPS tracking number. If you do not receive this number, please contact us.


Am I required to sign for my UPS package?

Yes. For orders valued over $800, our shipping carriers require a signature at the time of delivery. UPS will obtain a signature from any person at the delivery address. If no one is at the address, the shipping carrier will reattempt delivery. Signature Required overrides any recipient release that may be on file for deliveries to nonresidential address. If you would like your shipment to be delivered to another address, please contact Customer Service via email at customerservice@emotiva.com or 615-790-6754.