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Billing

When will my credit card be processed?

To provide the fastest possible service, your credit card will be processed immediately when your order is placed. On the rare occasion when a product cannot be shipped immediately, the next shipping date will be displayed at the top of the product page. If you just can’t wait to place an order for a product that isn’t available from our website at the moment, please contact our sales department directly.

Orders

What is the status of my order?

You will get a shipment notification emailed to you as soon as your order ships out. If you have any questions or are having trouble tracking your order please give us a call at 877-366-8324.

Orders cannot be changed or adjusted once they have been placed. If you need to change your order, it will need to be cancelled and resubmitted. If packages have already been shipped, a fee will be required to call the item back.

We ship orders out Monday through Friday. Orders placed after 12pm CST will start processing the next business day.

What are your payment options?

We accept all major credit cards, and PayPal

Company

Where can I buy Emotiva products?

Emotiva products are sold exclusively online by us via our website emotiva.com.

Where does Emotiva build their products?

All Emotiva products are designed at our facilities in Tennessee. Our flagship products like the XMC-1, XPA Gen 3 amplifiers, and EGO DACs are assembled in our state-of-the art production center on-site, while other products are made by our most efficient manufacturing partners, in China and around the world.

Can I visit Emotiva?

We are currently closed to the public. If you are looking for local drop off or pickup please contact sales@emotiva.com or 615-790-6754 for more information. We are open Monday through Friday 8 AM – 5 PM.

Still need help?

Still need help?

Start a chat or call us. We'll be glad to help!

Satisfaction Guaranteed

Bespoke high-end
audio quality

Direct to consumer, no
retail markups

5 years transferable
warranty

Upgrade Gear with our
Trade-In Program