If you’re an international customer or live in Hawaii or Alaska, please contact 615-790-6754 or email@example.com to place your order.
We'll email you a shipping label and instructions aprox. 10 business days after your order is processed. Once we have your unit we will ship your new one within 2-3 business days
Round 1 Ships October 31
Round 2 ships November 15
When you’re an Emotiva customer, you are family – and if you’re an original or registered owner of our award-winning previous generation processor, the XMC-1, we have a sweet deal for upgrading to the XMC-2 platform. The XMC-1 eliminated many of the compromises and expanded the boundaries around what was possible for home theater and surround sound. The XMC-2 takes the platform to a new level with support for the latest 4k HDMI video, a full sixteen channels of balanced audio output for Dolby Atmos and DTS-X, and Dirac room correction. This trade-in program also fulfills our original plan to make the XMC-1 upgradeable to Dolby Atmos and DTS:X. For more detailed information please visit our blog post.
We’re offering a $2000 trade-in value for an XMC-1 (about 75%-100% of the retail value, when they were originally sold new) towards a brand-new XMC-2. Yes, you read that correctly.
Another benefit to this program, aside from you being able to upgrade to the best pre-pro on the market, is that we’re creating a way to up cycle and reuse the XMC-1s that are traded in. We’re doing our part to cut down on waste when we all want to upgrade to the latest and greatest software and technologies. We’re taking the guilt out of obsolescence.
We’ll be contacting you to arrange your trade-in after your purchase the upgrade. Please review the rules and conditions below to make sure that you qualify.
Rules and Conditions:
To be eligible for this upgrade, you must be the current owner of a working XMC-1, with a valid warranty registered in your name. That includes anyone who has purchased their XMC-1 directly from us, anyone who has purchased their XMC-1 from one of our authorized dealers or distributors, and anyone who purchased their XMC-1 used, from a legitimate owner, and has had the warranty transferred to their name.*
Pricing: If you purchased your XMC-1 for the full retail price of $2499, and it included the latest 4k HDMI 2.0b video option at the time you purchased it (the v3 HDMI 2.0b video option), you will be eligible to trade it in for a new XMC-2 for $601.00 plus shipping. If you initially purchased your XMC-1 with the original HDMI 1.4b video option, or the older single-input 4k video card, and later purchased the latest 4k HDMI 2.0b video upgrade and later purchased the latest 4k HDMI 2.0b video upgrade (the v3 HDMI 2.0b video option) separately for it at a cost of $399, you will be eligible to trade it in for a new XMC-2 for $601 plus shipping. Everyone pays the upfront $1000 price. After we receive and inspect your XMC-1, and we can verify that you have an upgrade board inside the unit, we will issue you a partial refund if you qualify. All sales and trade-ins are final.
TRADE INS ARE FINAL SALE. The 30-day trial does not apply. You will not
get your XMC-1 back once its received by Emotiva, and you do not get a 30-day trial on the RMC-1L purchase.
Your XMC-1 must be in good condition, and may not have been subject to unauthorized modifications, obvious abuse, or acts of nature like damage due to lightning strikes or power surges. **
To take advantage of this trade-in offer, your original XMC-1 must be returned to our factory here in the USA, and your new XMC-2 will be shipped to you from this location.
- Certified Refurbished units do not qualify for this program
US customers will be charged an additional flat-rate shipping fee of $50, which will cover the cost of shipping your original XMC-1 to us and shipping your new XMC-2 out to you. If you need original packaging, we have it available at a nominal cost. Units will not be accepted in non-factory packaging.
International customers will be responsible for the cost of shipping their original XMC-1 to us and will be charged the actual fee of shipping their new XMC-2 out to them.
(*) All new Emotiva products include a transferrable warranty, which we consider to be a valuable part of your purchase. This warranty ensures that you will receive the support you deserve and will be able to continue to enjoy your Emotiva gear for many years. If you purchase an Emotiva product on the used market and it is still under the factory warranty period, you should expect the current owner to transfer the remainder of their warranty to you. Eligibility for certain offers, as well as warranty coverage itself, will depend on our ability to verify your status as a valid owner. (Note that certain factory renewed products, and certain clearance products, may be sold with a limited warranty. If so, this limited warranty will be clearly noted as a condition of sale.)
(**) While we do not require your XMC-1 to be in as-new condition to be eligible for this trade-in offer; we do reserve the right to disqualify units that have been subject to obvious abuse or serious cosmetic damage – at our sole discretion. If there is any doubt, we may request additional information to confirm the condition of your XMC-1 before trading it in.
All trade-in eligibility is at our sole discretion. Any missing accessories, such as remote controls, measurement microphones, original packaging, etc. will be charged to you in addition to the trade-in cost.
List of factory accessories: XMC-1 Remote, Dirac Calibration Microphone, USB Microphone cable, Microphone stand, IEC power cable, FM Antennae, AM Antennae.
Audio Built for You
We invest heavily in quality, design, and engineering to assure you that every Emotiva product will deliver best in class performance.
30 day risk free trial
No-hassle return policy. We’ll issue you an RMA number with the return instructions.
Systems that work together
Every Emotiva product has been designed and engineered to work seamlessly together.
*All reviews have been incentivized