Pre-Order FAQ & Status Updates

Last updated: December 4, 2025 (America/Chicago)

Pre-Order Status Updates:

XPA-DR Amplifiers

• Batch 1 — Ordered between November 7th-30th, 2025 
Estimated shipping period: Mid-Late December 2025
Status: Parts currently in transit to facility, expected arrival is week of December 15th. No delay notifications received. 

• Batch 2 — Ordered on/after December
Estimated shipping period: January–February 2026
Status: Accepting reservations. 

FAQ

What is a pre-order?

A pre-order lets you reserve incoming gear before it’s in stock. You’ll see an estimated ship window on the product page and here on this FAQ. When your batch is ready, we ship in the order received.

When is my card charged?

At checkout. Pre-orders are paid in full when you place the order. That guarantees your spot in the production queue.

Are the dates guaranteed?

Dates are best estimates, not promises. Parts availability, freight timing, and final QC can move schedules. If anything changes, we’ll update this page first and email impacted customers.

How do batches work?

We group pre-orders into batches with their own estimated ship windows. Your order date determines your batch.

• Batch = Order date window → Estimated ship window

• You’ll see the active batch on the product page. If you ordered earlier, your email receipt and this page tell you which batch you’re in.

Can I cancel if I don’t want to wait?

Yes. If timing no longer works, we’re happy to cancel and refund your pre-order before it ships. (Contact Support with your order number.)

Can I change my address or combine orders?

• Address changes: No problem—contact Support before your order ships.

• Combine/split shipments: All items in an order will ship together. If you ordered an item that is in stock and a pre-order item, but would like us to ship what's ready to go, just email us with your order number. 

Price, promos, and taxes

• Your price is locked when you pre-order.
  

• Taxes are calculated at checkout; international customers are responsible for any import duties.

Returns & warranty

Standard Emotiva return policy applies from delivery date, and warranties begin when your product is delivered.

 

Change log

• Dec 2, 2025: Batch 2 opened with Jan–Feb 2026 ship window.

• Nov 7, 2025: Batch 1 opened with mid-Dec 2025 ship window.