Careers

Emotiva Audio is hiring for a Sales & Customer Experience Representative. The Sales & Customer Experience Representative is the primary point of contact for Emotiva customers and clients across all products and services as well as for general technical support across our product line. This position utilizes internal resources to resolve customer inquiries, including basic to very complex issues, by telephone and email. The Sales & Customer Experience Representative is responsible for managing all customer contact to ensure timely resolution of inquiries and issues with exceptional customer service skills.

Responsibilities Include:

- Support efforts to maintain retention of customers by providing accurate, thorough, and timely answers to customer inquiries.

- Obtain and maintain current and ongoing product and technology related knowledge at a level of proficiency to resolve complex requests and inquiries.

- Collaborate with the Sales & Customer Experience team on complex customer issues that require unique solutions.

- Learn and implement company processes and policy regarding warranty terms, sales promotions, returns, warranty service, and shipping.

- Learn troubleshooting steps for the entire product line to narrow down possible issues and determine if a product needs service.

- Safeguard confidentiality, privacy and security of organization and customer information.

- Maintain and proactively manage CRM database, documenting each customer interaction and action item in a timely, compliant manner.

- Collaborate and engage with organizational resources, such as Guru and relevant Google Suite resources, to ensure accurate and effective customer data exchange, issue resolution and service.

- Travel up to 0-20% of the year, working various trade shows around the country.

Qualifications:

- Associate’s or Bachelor’s degree in Business and/or Sales related field; may be substituted by two years directly related experience.

- Two years’ experience in a customer service role.

- Effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen.

- Ability to develop, maintain and foster relationships at all levels of the organization.

- Successful experience coordinating activities and tasks of a variety of resources towards a specific business goal.

- Self-motivated and able to resolve issues independently.

- Intermediate proficiency with Microsoft Word, Excel, PowerPoint and Outlook.

- Access to reliable transportation.

Preferred Qualifications:

- Bachelor’s/4-year degree.

- Prior experience delivering presentations in face-to-face environments.

- Previous experience with Gorgias CRM or other CRM platforms is a plus.

- Knowledge and enthusiasm for high fidelity audio equipment

- Previous experience in electronics sales, working with electronics brokers and/or vendors.

- Prior experience with home cinema installation, both professionally or amateurly, is a plus.

We Offer:

- A friendly collaborative team environment.

- A competitive and comprehensive health insurance benefit package.

- Semi-flexible scheduling to encourage and support a healthy work-life balance.

- Emotiva Employee Gear Loan Program – As an employee here at Emotiva, you have access to our full range of gear. Why not take some home for your own rig? You’ll be able to borrow on loan nearly any piece of gear for personal use.

- Access to industry accommodation discounting (Non-Emotiva product discounting).

More About Us:

Emotiva is comprised of true audio enthusiasts, engineers, and product specialists. We run a lean organization without excess overhead and redundant levels of management. Everyone in the company, from the engineering team, to the manufacturing group, to the support staff, has your ultimate home entertainment experience in mind. This is what makes Emotiva different from many other home entertainment manufacturers. Our people are passionate enthusiasts who enjoy the experience of using Emotiva products equally as much as designing and building them!


Emotiva Audio, a Franklin-based Consumer Electronics Company, is hiring an Electronic Repair Technician. Preference for an Electronic Repair Technician with related experience, or an individual who can quickly adapt to consumer audio/video equipment. The ideal candidate will be friendly, detail-oriented, reliable, and a team player. We value good communication skills and offer a friendly and supportive work environment. We service and repair our Emotiva branded power amplifiers, subwoofers, CD Players, and AV processors, receivers, and related products. This is a full-time (8 AM - 5 PM Monday through Friday) position.

Qualifications:

- Competent with electronic test equipment (oscilloscope, signal generators, VOM, etc.)

- Troubleshoot and repair to the component level

- Ability to read and comprehend schematics

- Audio Precision test system experience is a definite plus

- Competent soldering skills (S.M.D. rework a plus)

- Must be computer competent and able to use web-based software

- A positive attitude and be punctual

- Good communication skills

We Offer:

- A friendly, collaborative team environment with excellent working conditions

- A competitive salary with comprehensive health insurance and benefits package

More About Us:

Emotiva is comprised of true audio enthusiasts, engineers, and product specialists. Everyone in the company, from the engineering team to the manufacturing group, to the support staff, has the customers ultimate home entertainment experience in mind. Our people are passionate enthusiasts who enjoy the experience of using Emotiva products as much as designing, building, and supporting them. Emotiva is located in Franklin, TN.

Please send your resume to careers@emotiva.com

We're always looking for scrappy, bright, and fun individuals to join the Emotiva Family. If you don't feel like you're a fit for any of our current job openings, you can apply through here. We'll reach out if you could be a fit for a role down the road!