We would like to reassure everyone that, although we've instituted a few temporary changes, we're still open for business, and so far, shipments are going out on schedule. We think of our customers as family, and we will continue to fulfill orders, supply technical support by phone and e-mail, and work on new products and firmware updates.
Please note that although we're fulfilling orders within our standard 1-2 business day turnaround, we are noticing carriers are sometimes experiencing longer shipping times. International orders can take up to two to three weeks, depending on the carrier and the protocols in your country.
However, since we place the highest priority on the safety of our employees and our community, many of our team members will be working from home. We've implemented new features like live chat and have improved our customer response times, which has been fantastic.
Please note that we have decided to close our facilities to visitors and friends for the time being. Until further notice, we have suspended all factory tours, in-person order pickups, repair drop-offs and pickups, and visits. We will continue to have limited operating hours for essential operations like shipping and service and along with service and repairs.
As we learned the details of the COVID-19 situation in China early this year, we made plans to overstock parts and inventory, to prepare as well as we could for the impending global supply disruption. We also prepared by locally building up our inventory to cover the expected demand for many products that are built to order. In short, we prepared as well as we could, and we hope to be able to continue "business as usual."
In the coming weeks, as we spend time at home, we'll all be listening to music and watching the movies we love. We also have an amazing online community in the Emotiva Lounge to lean on for both support and levity during this unprecedented time.
Our thoughts are with you, be safe, and stay well.
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