Quantcast
close x
SUMMER MARKDOWNSSave on Select Gear    
SUMMER MARKDOWNS: Save on Select Gear
SHOP NOW

Pre-Order FAQ & Status Updates

Last updated: May 13, 2026 (America/Chicago)

Pre-Order Status Updates:


• XMC-2+ 16 Channel 9.1.6 Discrete Dolby Atmos & DTS:X Cinema Processor
Pre-order status: CLOSED
Expected Shipping Date: Pending orders being built, tested and shipped now

FAQ

What is a pre-order?

A pre-order lets you reserve incoming gear before it’s in stock. You’ll see an estimated ship window on the product page and here on this FAQ. When your batch is ready, we ship in the order received.

When is my card charged?

At checkout. Pre-orders are paid in full when you place the order. That guarantees your spot in the production queue.

Are the dates guaranteed?

Dates are best estimates, not promises. Parts availability, freight timing, and final QC can move schedules. If anything changes, we’ll update this page first and email impacted customers.

How do batches work?

We group pre-orders into batches with their own estimated ship windows. Your order date determines your batch.

  • Batch = Order date window → Estimated ship window

  • You’ll see the active batch on the product page. If you ordered earlier, your email receipt and this page tell you which batch you’re in.

Can I cancel if I don’t want to wait?

Yes. If timing no longer works, we’re happy to cancel and refund your pre-order before it ships. (Contact Support with your order number.)

Can I change my address or combine orders?

  • Address changes: No problem—contact Support before your order ships.

  • Combine/split shipments: All items in an order will ship together. If you ordered an item that is in stock and a pre-order item, but would like us to ship what's ready to go, just email us with your order number. 

Price, promos, and taxes

  • Your price is locked when you pre-order.

  • Taxes are calculated at checkout; international customers are responsible for any import duties.

Returns & warranty

Standard Emotiva return policy applies from delivery date, and warranties begin when your product is delivered.

 

Change log

  • Dec 2, 2025: Batch 2 opened with Jan–Feb 2026 ship window.

  • Nov 7, 2025: Batch 1 opened with mid-Dec 2025 ship window.