Shipping in the USA
How much is shipping?
We offer free shipping within the contiguous 48 states and Canada (via UPS) with a minimum purchase of $49. For US or Canada orders under $49 there is an $8 flat rate shipping fee. For International orders, your shipping rate will be calculated at checkout. International duties and taxes are the customer's responsibility to pay upon delivery. We also offer expedited shipping, to get a quote, please call us at 877-366-8324
Where do you ship to?
We ship to the US, Canada, and most international countries. If you don't see your country available at checkout, please contact customer service via email at firstname.lastname@example.org.
We are happy to have distribution partners all over the world that offer sales, support, and service. For a list of our international partners, click here.
Where do you ship free?
We ship free within the contiguous 48 states for all products. Additional shipping charges apply to Alaska, Hawaii, US territories, APO, and FPO addresses. Shipping options and delivery estimates are available at checkout.
How quickly are orders shipped?
Depending on the day of the week, and the type of product, we ship within 24-48 hours from when we receive your order. Orders that take place over the weekend, starting from 12 PM CST on Friday until Sunday, will not be processed until the following Monday. The XPA Gen 3 amplifiers including the DR models, and the XMC-1 require additional time as we build the products in our in-house production facility, and are often built to order. The delivery window for those items are on their respective product pages.
How long will it take to receive my shipment in the USA?
Within the USA, UPS shipping usually takes from 2-6 business days, depending on your relative distance to TN. LTL Freight will contact you with an estimate of shipping time.
Will I be able to track my shipment?
Yes. You will receive an email with your tracking number. If you do not receive this number, please contact us.
Am I required to sign for my UPS package?
Yes, but only amplifiers and processors will require a signature at the time of delivery. UPS will obtain a signature from any person at the delivery address. If no one is at the address, the shipping carrier will reattempt delivery. Signature Required overrides any recipient release that may be on file for deliveries to nonresidential address. If you would like your shipment to be delivered to another address, please contact Customer Service via email at email@example.com or 615-790-6754.
Do you ship worldwide?
Yes, we do. We have exclusive distributor partnerships around that sell the Emotiva brand through local dealers, and directly to consumers. Our partners offer local sales and service support in their respective regions as well. For a list of our distribution partners, click here.
If we do not have a distributor in your region, please email us at firstname.lastname@example.org and we will provide a shipping quote for you.
If you are in Canada, we sell directly to consumers like with do in the United States, with free shipping. Canada customers receive free shipping, returns within Canada, and local Canadian service from our Emotiva Canada Technical Office. To place an order, email us at email@example.com.
Do you ship free to Canada?
You, bet! We cover the shipping for orders to Canada for orders over $49. You will just need to handle the duties and taxes. The great news is that once your product ships from the USA to Canada, it can be returned to our Canadian Technical office (yes, we have a local office in Canada!) should you want to return an item. We also offer local service to customers in Canada, so in most situations, your product never has to come back to the USA once it crosses the border. For now, to place an order in Canada, please email us at firstname.lastname@example.org. Soon, we will have a new web platform for Canada that will take online orders.
What about shipping?
UPS® is our preferred international carrier.
What is the international return policy?
All equipment purchased internationally from Emotiva is covered by our standard 30-day return policy. With the exception of Canada, all equipment returned to Emotiva for a refund must be shipped to our US headquarters in Nashville Tennessee, at the purchaser’s expense, in its original packaging. We cannot issue refunds for incomplete equipment, or equipment received in damaged condition. Some factory renewed or clearance items may NOT be eligible for our 30-day return policy. Any such items will be clearly marked on our website and your purchase documentation. Note: You MUST get a Return Material Authorization (RMA) case number from the Support Staff at Emotiva in Nashville Tennessee BEFORE shipping your product to us for a refund.
What about international service?
All customers who purchase equipment internationally from Emotiva are covered by the same warranty terms and for the same warranty period as our US customers. Terms and conditions of the warranty for each item are available in the product manual and on our website.
Warranty service for international customers who purchased their equipment directly from Emotiva is normally provided at Emotiva headquarters here in the USA. While labor and materials are covered under our standard warranty, international customers are responsible for all shipping charges to and from our headquarters. Unfortunately, in some areas, shipping can be expensive and slow. Therefore, we are pleased to offer many of you another option…
While our international distributors would normally only service gear purchased through them, in an effort to provide the best possible service to our valued customers, we have made special arrangements to have some of our distributors service Emotiva gear for our international customers at a reduced rate. (Also, since we will be providing the necessary repair parts to them under your warranty, and will be working closely with them throughout the repair process, you will ONLY be paying for the labor.)
Please note that, while you will be required to negotiate and pay repair fees directly to the service center, and we will NOT be able to reimburse your labor costs, the cost to have your equipment repaired locally will almost surely be less than the cost to ship it internationally, you will avoid excessively long shipping delays, and you will be assured of a competent repair by an approved service facility.
Of course, if you prefer to ship your equipment directly back to the US for warranty repair, we will be pleased to accommodate you, and to provide full warranty service at no cost to you other than shipping. If you wish to consider this option, please let us know, and we’ll confirm whether we can currently arrange local service in your area.
When will my credit card be processed?
To provide the fastest possible service, your credit card will be processed immediately when your order is placed. On the rare occasion when a product cannot be shipped immediately, the next shipping date will be displayed at the top of the product page. If you just can’t wait to place an order for a product that isn’t available from our website at the moment, please contact our sales department directly.
What is the status or my order?
You will get a shipment notification emailed to you as soon as your order ships out. If you have any questions or are having trouble tracking your order please give us a call at 877-366-8324.
We ship orders out Monday through Friday. Orders placed after 12 PM CST will ship the next business day. Orders placed over the weekend will be processed and shipped out on Monday.
What are your payment options?
We accept all major credit cards, and PayPal
What is your return policy?
We’re quite convinced that you’ll really like your new Emotiva gear. However, just in case you don’t, we offer a “30 day no-hassle return policy”. What this means is, if you decide you don’t like your new Emotiva gear for any reason, you can return it within 30 days and we will refund the full purchase price.
There are a few conditions that go with this in order to receive a full refund:
- You are responsible for the cost of shipping the item back to us.
- You are responsible for making sure the equipment you return is complete,
with all original packaging, and all accessories, included.
- You are responsible for making sure the equipment you return to us arrives
working, undamaged, and otherwise like new condition.
- All returned items are carefully inspected and tested. If you return a product
that has been damaged, due to misuse or abuse, or to an act of nature like a
lightning strike or power surge, you may NOT be entitled to a full refund. If
that happens, we may refuse to accept the product for return, or we may
assess a restocking fee that will be deducted from your refund.
- Non-Warranty purchased parts are non-refundable. This includes tweeters, speaker drivers, remotes, etc.
If you receive a defective product from us, and report it to us within 30 days after receiving your product, you may request a refund, or that we repair it. If you request a refund, we will pay for return shipping. If you request a repair or replacement, we will pay for the shipping to return the defective product to us, and for the cost of shipping the repaired or replaced product back to you.
All returned items are expected to be shipped back in "like new" condition with all accessories and factory packaging.
Dirac Live for Emotiva is issued as a software key and cannot be returned.
How many times can I return a product?
We recognize that needs and minds change. Maybe you buy a piece of equipment that isn’t well suited for your system, but then you change your system, stars align, and suddenly it’s perfect for you now. It happens. You can buy the same Emotiva model from us twice under our 30-day, no hassle return policy, but if you buy it again for a third time, it’s final sale.
How do I go about returning my gear?
Repack the unit in its original packaging with all accessories, manuals, etc. Write the RMA number on the box and ship it to:
Emotiva Audio Corporation
135 SE Parkway Court
Franklin, TN 37064
When do I get my refund?
Once we have received your unit(s), and verified they are intact, we will issue a refund for the full purchase amount.
What is an RMA number?
A Returned Material Authorization Number is required to ship products back to us. We will refuse products without an RMA number.
What if I cancel my order?
You may be subject to a cancellation fee if your order has already shipped.
Warranty & Service
What does this warranty cover?
Emotiva Audio Corporation (“Emotiva”) warrants its products against defects in materials and workmanship.
How long does this coverage last?
Our Factory Warranties vary by product line. Please refer to the product manuals for warranty information.
What will Emotiva do?
Emotiva will, at its option, either: (i) repair the product, or (ii) replace the product with a new consumer product which is identical or reasonably equivalent (in Warrantor’s sole discretion) to the product. In the event Warrantor is unable to provide replacement and repair is (in Emotiva’s sole discretion) not commercially practicable or cannot (in Emotiva’s sole discretion) be timely made, then: (i) if the claim was submitted during the first 365 days of the Term, Warrantor shall refund to you the purchase price that you paid for the product; and (ii) if the claim was submitted after the first 365 days of the Term, Emotiva shall issue you a credit equal to the remaining duration of the warranty (prorated). The credit can only be used for the purchase of merchandise and cannot be used for freight/shipping.
What is not covered by this warranty?
This warranty does not apply: (i) to damage caused by use with products not manufactured by Emotiva, where the non-Emotiva product is the cause of the damage; (ii) to damage caused by service or maintenance performed by anyone who is not a representative of Emotiva; (iii) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (iv) to a product or part that has been modified after its retail purchase, where the modification caused or contributed to the damage; (v) to consumable parts, such as batteries; or (vi) if any Emotiva serial number has been removed or defaced on the product. EMOTIVA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO ANY DEFECTS IN OR DAMAGES TO ITS PRODUCTS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How do you get service?
In order to make a claim under the warranty, you must:
1. Call or email a customer service representative at 1-877-EMO-TECH (1-877-366-8324) or email@example.com. Provide a description of your problem and the serial number of the product for which the warranty claim is being made.
2. You will be provided with a returned material authorization number (“RMA”).
3. Ship the product to the following address, with the RMA written in large, bold numbers on the outside of the box, and with the letters “RMA” written before the number. Parcels arriving without a RMA number on the outside of the box will be refused. The customer pays for the shipping to Warrantor and Warrantor pays for the shipping back to the customer, as applicable.
Emotiva Audio Corporation Attn: Repair Department 135 Southeast Parkway Court Franklin, TN 37064
Warranty service outside of the continental US (such as Canada, Hawaii, Alaska, and US Territories) will be required to pay for shipping both ways.
How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
What if my product is damaged on the way to you?
Emotiva is not liable for damages that may incur while an item is en route to us, so please purchase insurance when you ship.
How do I transfer the warranty?
Original owner or registered owner must transfer an Emotiva product warranty. To transfer the warranty please send us an email with your name, product model number, and the new owner’s name and email address to firstname.lastname@example.org
How do I look up the warranty?
If you’d like to look up your warranty status, please email us at email@example.com. The warranty starts on the date of your purchase. If you’ve purchased an Emotiva product from an authorized Emotiva dealer, your receipt or invoice will indicate the day your warranty starts.
What if my unit is out of Warranty?
Emotiva Non-Warranty Repair Service Policy
In order to continue to provide the best possible support for all of our customers, including those whose Emotiva products are no longer covered under warranty, we have now transitioned to a flat-rate repair policy for all non-warranty product service. Every Emotiva product that is no longer covered under warranty, but for which we are able to offer out-of-warranty repair service, will be assigned a standardized repair cost, which will apply to any out-of-warranty repairs which may be performed on that product.
The cost for each individual product has been carefully determined, based on the complexity of the product, our historical data on the typical costs for repairing that particular model, and the typical parts and labor costs required to do so. We expect this new policy to simplify and speed up the entire repair process – which benefits both Emotiva and our customers.
Under the previous system, customers would sometimes submit a product for repair, pay to ship it to us, and pay for the cost of the labor required to diagnose the problem, only to find that the repair cost would be beyond their budget, or more than the actual value of the gear itself. Under the new system, there will be no surprises; you will always know in advance exactly what your repair is going to cost. This will make it easy to make the best decision about how to proceed.
Please contact Emotiva Technical Support for the flat-rate repair cost for your particular Emotiva product. (Note that both flat-rate repair costs and trade-in values for products may change over time so be sure to get the current price.)
THIS APPLIES TO STANDARD NON-WARRANTY SERVICE ON ALL EMOTIVA PRODUCTS.
(A few commonly required repairs, such as replacement of damaged RCA connectors and speaker terminals on amplifiers, may be available for a lower predetermined cost.)
What You Will Receive
For each product which is submitted for out-of-warranty service:
Your product will be thoroughly tested, with particular attention paid to the issues you have reported. The root cause of the problem will be determined, your unit will be repaired as required, and your unit will then be tested to ensure that the problem has been repaired. Your unit will then be reviewed for parts which are failing or are likely to fail due to age or stress. Any electronic components which we determine are no longer performing as intended due to age or stress will be replaced. If your unit includes calibration settings, such as the DC offset and bias adjustments found in many of our amplifiers, those will be checked and adjusted to original specifications if necessary. We will then check to ensure that your unit has received any and all critical product updates that may contribute to its longevity or performance. If your unit includes firmware which can be updated, we will update it to the latest firmware version compatible with its hardware configuration. Finally, your unit will be subjected to a full “final test”, similar to the test performed on new units before they are shipped.
Conditions and Requirements
The following conditions and requirements apply to this service:
You MUST make arrangements in advance, obtain a Return Authorization number, and make payment arrangements, before shipping a product to us for Non-Warranty Service. Units which arrive without proper authorization WILL be refused by our shipping department. Customers in the USA will be responsible for shipping their unit to us; the service charge covers the cost of the repair and the cost of return shipping. (International customers will be responsible for shipping costs both ways… and must contact our office directly to make arrangements.) In order to ensure that your equipment arrives safely, and that we can ship it safely back to you, we require that all Emotiva equipment be shipped in its original heavy duty shipping materials or an Emotiva-approved alternative. If you no longer have the original shipping carton and packing, we may be able to sell you a replacement at reasonable cost. If you plan to use alternative shipping materials, then they MUST be approved by Emotiva before you ship your unit to us. Please contact an Emotiva Sales Representative for details.
Exclusions and Limitations
This service is being offered to our customers, at our sole discretion, as a way of allowing to you to continue to enjoy your Emotiva equipment. We reserve the right to decide whether to offer this service on a case by case basis - for any reason whatsoever. If there is any question, you may be asked to submit photos of the damage for analysis before we agree to repair your equipment. In the unlikely event that we discover unexpected damage which renders us unable to repair your unit, we will refund your repair fee, and return your unit to you. (We will not be able to refund your initial shipping cost, and you will be responsible for the cost of shipping the unit back to you. Of course, you can avoid the cost of return shipping if you choose to trade-in your unit, or elect to have us recycle it for you.) We reserve the right to choose how the repair is implemented. While we will do our best to preserve the cosmetic as well as the functional integrity of your unit, we cannot promise that we will replace internal components with visually similar ones. (So, for example, you may end up with a replacement amplifier module that functions identically to the original, but which looks slightly different than the other channels in your unit.) STANDARD FLAT-RATE NON-WARRANTY SERVICE DOES NOT COVER MECHANICAL DAMAGE DUE TO ABUSE, SHIPPING DAMAGE, OR NORMAL WEAR. Under our non-warranty service agreement, we agree to return your unit to full functional operating condition, which includes repairing electrical problems, replacing damaged or failing parts, and making any adjustments necessary. If we notice incidental damage, such as a bent chassis, or a worn knob, we may undertake to repair it, HOWEVER, WE ARE NOT AGREEING TO DO SO AS PART OF THIS AGREEMENT. STANDARD FLAT-RATE NON-WARRANTY SERVICE DOES NOT COVER PURELY COSMETIC DAMAGE. If possible, we may undertake to repair minor cosmetic damage, such as touching up scratches, or replacing damaged trim if we have replacements available, HOWEVER, WE ARE NOT AGREEING TO DO SO AS PART OF THIS AGREEMENT. As part of this service, we will replace any components that we consider to be functioning outside of their original specifications, which will include components that may be failing or suffering from reduced reliability due to age. In many cases, this may include components like power supply capacitors, which we may consider to be approaching the end of their reliable service life. However, components that exhibit cosmetic characteristics of aging will NOT be replaced if those changes don’t affect their electrical performance or reliability. (For example, power resistors often change color as they age, and the adhesive used to secure some parts to the PCB may turn quite dark with age, but this does not affect the reliability or longevity of those components. Parts exhibiting this sort of cosmetic changes will not necessarily be changed.) Units that show obvious signs of having been exposed to animal urine, other liquids, or excessive amounts of dust or animal hair, will not be accepted for repair. Units that show signs of electrical damage due to lightning or power surges, or that have other signs of obvious mechanical or fire damage, are also excluded. Units that have been subjected to unauthorized repair or modification may be excluded. Units that have been subject to previous unsuccessful repair attempts will USUALLY be rejected. This will depend on the exact nature of the repair or modification. If you suspect this may apply to your unit, then you MUST notify us when contacting us to arrange for your repair. (We may accept or reject your unit at that point, or we may ask you to send us pictures before we make a final determination.) By agreeing to perform this service, we are agreeing to repair your unit, and return it to full working electrical condition. This repair carries no warranty, express or implied, against additional damage which may occur after the amplifier is shipped back to you. If we are unable to confirm the problem you reported, and can find no other issues with your unit, we will return your unit to you, and refund the repair fee – minus the cost of return shipping.
All repairs provided under this agreement will carry a warranty on the parts and labor related to the repair we perform which will extend for a period of 120 days from the time your unit is shipped back to you. (If the unit is sold, please be sure to contact us and transfer any time remaining on this warranty to the new owner.)
If the problem we repaired should re-occur, or your unit should fail due to issues related to the repair we performed, we will repair it again at no cost to you. If this happens, we will also pay the cost of shipping the unit back to us, and the cost of shipping it back to you after it is repaired. (If your unit suffers a failure during this period that is not clearly related to the repair we performed, we reserve sole right to determine whether it is covered under this warranty or not.)
A Special Note Regarding Legacy A/V Processors and Receivers
Because of the lengthy warranty coverage Emotiva offers on our products, by the time the warranty has expired on a processor or receiver, it is quite possible that the features and capabilities of the product will be outdated, and the current value of the product may simply not justify the cost of repairing it. If your unit falls into this category you may wish to consider trading it in for new unit which has all the latest features – and a new warranty.
If you have a piece of Emotiva gear that is out of warranty and has stopped working, you may discover that we are no longer able to provide out-of-warranty repair for it, or that the cost to do so would exceed either your budget or the current value of the product itself. If this happens, you may wish to consider one of our trade-in programs.
Original owners of Emotiva gear are eligible for our regular Trade-In Program, while we have a Core Value Trade-In program for owners who purchased their Emotiva gear second hand. Note that, even if your unit is not currently working, or has cosmetic damage, it may still entitle you to a significant trade-in credit against the purchase of new Emotiva gear.
A Special Note Regarding Cosmetic Damage
As previously noted, at our discretion, we may repair very minor cosmetic damage (such as touching up minor scratches), at no additional cost while a unit is in for service.
If your unit has significant cosmetic damage, or other cosmetic issues like missing trim or feet, those repairs are NOT covered under our Standard Flat-Rate Service Agreement. If you have any cosmetic issues you would like for us to address, feel free to discuss having them repaired when you arrange to have your unit serviced.
Note, however, that our STANDARD FLAT RATE SERVICE AGREEMENT AND FEES DO NOT COVER COSMETIC DAMAGE OR COSMETIC REPAIRS. If such repairs are necessary, and you make arrangements to have them performed, you will probably be required to pay additional charges for the parts and/or labor required.
Where can I buy Emotiva products?
Emotiva products are sold exclusively online by us and Amazon. We also have a number of U.S. and Canadian dealers, as well as International distributors that also carry our brand.
Where does Emotiva build their products?
All Emotiva products are designed at our facilities in Tennessee. Our flagship products like the XMC-1, XPA Gen 3 amplifiers, and EGO DACs are assembled in our state-of-the art production center on-site, while other products are made by our most efficient manufacturing partners, in China and around the world.
Can I visit Emotiva?
Absolutely, yes! We’d love for you to stop by. We have many demos we can show and play for you. We recommend that you give us a heads up, preferably a day in advance, so that we can carve out some time especially for you! Contact us at firstname.lastname@example.org or 615-790-6754 for more information. We also take walk-ins, especially if it is a quick pop-in to pick up a new piece of gear. We are open Monday through Friday 8 AM – 5 PM.
What are the Rewards Credit terms and conditions
Offer applies to purchases made from 11/4/2019-12/31/2019 and cannot be combined with any other discount or applied to gift cards. Offer is delivered in the form of a store credit discount code to be applied to your next purchase, has no cash value and can not exceed a $400 reward.
If the purchase that qualified for the promotional credit is returned within the 30-day trial period, and the credit is redeemed on another order before the return is initiated, the credit amount will be deducted from original qualifying purchase refund. If the qualifying purchase is returned during the 30-day trial the unused credit will be voided. Credit must be used before 4 months of issue date and will expire.
Spend $500 - $100 credit
Spend $1000 - $200 credit
Spend $1500 - $300 credit
Spend $2000 - $400 credit
Spend $4000 - $600 credit
*Please note that there is a max spend of $4000 with an available $600 reward max.
Dirac Full for Emotiva, HDMI 2.0 Upgrade Board, and Processor Trade-Ins are excluded from rewards.