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Shipping in the USA

How much is shipping?

We offer free shipping within the contiguous 48 states (via UPS) with a minimum purchase of $49. For US orders under $49 there is an $8 flat rate shipping fee. For International orders, your shipping rate will be calculated at checkout. International duties and taxes are the customer's responsibility to pay upon delivery. We also offer expedited shipping, to get a quote, please call us at 877-366-8324

Where do you ship to?

We ship to the US, Canada, and most international countries. If you don't see your country available at checkout, please contact customer service via email at customerservice@emotiva.com.

We are happy to have distribution partners all over the world that offer sales, support, and service. For a list of our international partners, click here.

Where do you ship free?

We ship free within the contiguous 48 states for all orders over $49. Additional shipping charges apply to Alaska, Hawaii, US territories, APO, and FPO addresses. Shipping options and delivery estimates are available at checkout.

How quickly are orders shipped?

Depending on the day of the week, and the type of product, we ship within 1-4 business days from when we receive your order. Orders that take place over the weekend, starting from 12 PM CST on Friday until Sunday, will not be processed until the following Monday. The XPA Gen 3 amplifiers including the DR models, and our top of the line processors like the XMC-2, RMC-1L and RMC-1 require additional time as we build the products in our in-house production facility, and are often built to order. The delivery window for those items are on their respective product pages.

How long will it take to receive my shipment in the USA?

Within the USA, UPS shipping usually takes from 2-6 business days, depending on your relative distance to TN. LTL Freight will contact you with an estimate of shipping time.

Will I be able to track my shipment?

Yes. You will receive an email with your tracking number. If you do not receive this number, please contact us.

Am I required to sign for my UPS package?

Amplifiers and Processors may require a signature at the time of delivery. UPS will obtain a signature from any person at the delivery address. If no one is at the address, the shipping carrier will reattempt delivery. Signature Required overrides any recipient release that may be on file for deliveries to nonresidential address. If you would like your shipment to be delivered to another address, please contact Customer Service via email at customerservice@emotiva.com or 615-790-6754.

International Orders

Do you ship worldwide?

Yes, we do. We have exclusive distributor partnerships around that sell the Emotiva brand through local dealers, and directly to consumers. Our partners offer local sales and service support in their respective regions as well. For a list of our distribution partners, click here.

If we do not have a distributor in your region, please email us at sales@emotiva.com and we will provide a shipping quote for you.

What about shipping?

UPS® is our preferred international carrier.

What is the international return policy?

All equipment purchased internationally from Emotiva is covered by our standard 30-day return policy. All equipment returned to Emotiva for a refund must be shipped to our US headquarters in Nashville Tennessee, at the purchaser’s expense, in its original packaging. We cannot issue refunds for incomplete equipment, or equipment received in damaged condition. Some factory renewed or clearance items may NOT be eligible for our 30-day return policy. Any such items will be clearly marked on our website and your purchase documentation. Note: You MUST get a Return Material Authorization (RMA) case number from the Support Staff at Emotiva in Nashville Tennessee BEFORE shipping your product to us for a refund.

What about international service?

WARRANTY COVERAGE
All customers who purchase equipment internationally from Emotiva are covered by the same warranty terms and for the same warranty period as our US customers. Terms and conditions of the warranty for each item are available in the product manual and on our website.

WARRANTY SERVICE
Warranty service for international customers who purchased their equipment directly from Emotiva is normally provided at Emotiva headquarters here in the USA. While labor and materials are covered under our standard warranty, international customers are responsible for all shipping charges to and from our headquarters. Unfortunately, in some areas, shipping can be expensive and slow. Therefore, we are pleased to offer many of you another option…

While our international distributors would normally only service gear purchased through them, in an effort to provide the best possible service to our valued customers, we have made special arrangements to have some of our distributors service Emotiva gear for our international customers at a reduced rate. (Also, since we will be providing the necessary repair parts to them under your warranty, and will be working closely with them throughout the repair process, you will ONLY be paying for the labor.)

Please note that, while you will be required to negotiate and pay repair fees directly to the service center, and we will NOT be able to reimburse your labor costs, the cost to have your equipment repaired locally will almost surely be less than the cost to ship it internationally, you will avoid excessively long shipping delays, and you will be assured of a competent repair by an approved service facility.

Of course, if you prefer to ship your equipment directly back to the US for warranty repair, we will be pleased to accommodate you, and to provide full warranty service at no cost to you other than shipping. If you wish to consider this option, please let us know, and we’ll confirm whether we can currently arrange local service in your area.

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