What is your return policy?
We’re quite convinced that you’ll really like your new Emotiva gear. However, just in case you don’t, we offer a “30 day no-hassle return policy”. What this means is, if you decide you don’t like your new Emotiva gear for any reason, you can return it within 30 days and we will refund the full purchase price.
There are a few conditions that go with this in order to receive a full refund:
- You are responsible for the cost of shipping the item back to us.
- You are responsible for making sure the equipment you return is complete,
with all original packaging, and all accessories, included.
- You are responsible for making sure the equipment you return to us arrives
working, undamaged, and otherwise like new condition.
- All returned items are carefully inspected and tested. If you return a product
that has been damaged, due to misuse or abuse, or to an act of nature like a
lightning strike or power surge, you may NOT be entitled to a full refund. If
that happens, we may refuse to accept the product for return, or we may
assess a restocking fee that will be deducted from your refund.
- Non-Warranty purchased parts are non-refundable. This includes tweeters, speaker drivers, remotes, etc.
If you receive a defective product from us, and report it to us within 30 days after receiving your product, you may request a refund, or that we repair it. If you request a refund, we will pay for return shipping. If you request a repair or replacement, we will pay for the shipping to return the defective product to us, and for the cost of shipping the repaired or replaced product back to you.
All returned items are expected to be shipped back in "like new" condition with all accessories and factory packaging.
Dirac Live for Emotiva is issued as a software key and cannot be returned.
Upgrade cards or certificates are one time use items. Upgrade cards will not be returned or reactivated under any circumstances.
How many times can I return a product?
We recognize that needs and minds change. Maybe you buy a piece of equipment that isn’t well suited for your system, but then you change your system, stars align, and suddenly it’s perfect for you now. It happens. You can buy the same Emotiva model from us twice under our 30-day, no hassle return policy, but if you buy it again for a third time, it’s final sale.
How do I go about returning my gear?
Repack the unit in its original packaging with all accessories, manuals, etc. Write the RMA number on the box and ship it to:
Emotiva Audio Corporation
135 SE Parkway Court
Franklin, TN 37064
When do I get my refund?
Once we have received your unit(s), and verified they are intact, we will issue a refund for the full purchase amount.
What is an RMA number?
A Returned Material Authorization Number is required to ship products back to us. We will refuse products without an RMA number.
What if I cancel my order?
You may be subject to a cancellation fee if your order has already shipped.
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