Return Policy

We’re confident you’ll love your new Emotiva gear but if not, you can return it within 30 days for a full refund of the purchase price.

Conditions for Full Refund:

- You are responsible for the cost of return shipping.
- Items must be complete, with all original packaging and accessories.
- Items must arrive in working, undamaged, “like new” condition.
- All returned items are inspected and tested. Products damaged by misuse, abuse, or acts of nature (lightning, power surge, etc.) may be refused or subject to a restocking fee.

Exclusions:

- Non-warranty parts (e.g., tweeters, drivers, remotes) are non-refundable.
- Certain items are Final Sale and cannot be returned, refunded, or exchanged. Price adjustments under our 14-day policy that reflect a Final Sale/Closeout price also convert the item to Final Sale.

Defective Products:

- If your product is defective and reported within 30 days, you may request a refund, repair, or replacement.
- For refunds, Emotiva covers return shipping.
- Defective Final Sale items may be eligible for replacement or store credit at Emotiva’s discretion.
- For repairs or replacements, Emotiva covers both return and reshipment.

We recognize that needs and minds change. Maybe you buy a piece of equipment that isn’t well suited for your system, but then you change your system, stars align, and suddenly it’s perfect for you now. It happens. You can buy the same Emotiva model from us twice under our 30-day, no hassle return policy, but if you buy it again for a third time, it’s final sale.

Emotiva Audio Corporation reserves the right to deny service.

Contact our team to start your return process at customerservice@emotiva.com

Repack the unit in its original packaging with all accessories, manuals, etc. Write the RMA number on the return label and ship it to:
Emotiva Audio Corporation
135 SE Parkway Court
Franklin, TN 37064

Once we have received your unit(s), and verified they are intact, we will issue a refund for the full purchase amount.

A Returned Material Authorization Number is required to ship products back to us. We will refuse products without an RMA number.

You may be subject to a cancellation fee if your order has already shipped.

Certain products sold by Emotiva Audio are designated as Final Sale and are not eligible for return, refund, or exchange.

This includes:

• Items purchased designated as Final Sale during limited-time promotional events, such as the Black Friday in July Sale (July 8–15, 2025).

• Products listed in the Last Chance or Closeout categories.

Final Sale items are labeled on their product pages during any applicable promotional period. They are not flagged at checkout, so customers are encouraged to review product details carefully before purchasing.

Additionally, if a customer requests a price adjustment under our 14-day price match policy and the adjustment reflects a Final Sale/Closeout price, the item will also be converted to Final Sale.

Final Sale items remain fully covered under Emotiva’s standard warranty.

Defective items received as part of a Final Sale order will be reviewed on a case-by-case basis and may be eligible for a replacement or store credit at Emotiva’s discretion.

Emotiva reserves the right to apply special return policies for certain promotional events. These policies may differ from our standard return policy and will be clearly outlined for each promotion.


• Buy an XPA Amp at Full Price and Get 25% Off a Plus Processor (effective August 21, 2025)
– The discount applies automatically at checkout when a qualifying XPA amplifier and Plus Processor (XMC-2+ or RMC-1+) are added to your cart.
– Cannot be combined with other promotions.
– Factory Renewed products are excluded.
– If the amplifier is returned, the 25% processor savings will be deducted from your refund.

Additional promotions subject to special return policies will be added to this section as they occur.